County Broadband

Message from County Broadband:

You might have seen us in your neighbourhood as we carried out surveys, assessing the best routes available to install our full fibre cables. This will allow us to connect our network directly to each property to provide the benefits of a faster and more reliable broadband service.

We have appointed our build partners to help us get the work completed and they have shared their schedule of work with us so we can keep you updated on what you can expect in the near future.

What can you expect?

We started our work in January and will deliver this project in stages across the village so you may well notice an increased presence of County Broadband our Build Partner engineers in your area.

We always aim to keep disruption to a minimum. However in some circumstances, due to the nature of our works, we may need to temporarily close some roads. We apologise for any inconvenience that this may cause. Please visit https://one.network/ to keep up-to-date with road closures and diversions in your area.

Our Build Partner will be posting letters to provide notice of any works on your street. We have also asked them to provide advance warning signs to communicate any road closures around the village.

Whilst the work is taking place, someone from our Operations Team may come and knock on your door. This is to carry out surveys in readiness for your connection. You can find more information on the back of this letter on the different ways we can connect you to our Full Fibre Hyperfast Broadband network.

As long as everything goes to plan, we should complete the work within 12 months, but sometimes unforeseen delays may occur which might impact our programme of work, and we will provide updates on our progress on a quarterly basis. Once our works are completed, It may then take up to 12 weeks for your property to be connected to the network.

If you would like any further information please refer to your Customer Portal, visit https://service.countybroadband.co.uk

And one last thing…

We would like to take this opportunity to say thank you in advance for your patience and understanding. If you have pre-ordered a service with us, we will write to you again with further updates.

We look forward to updating you again soon,